Frequently asked questions

Yes, as we have a few rooms at each of our sites that can accommodate two people. An up to date list of charges for these rooms are included in our Service Users Guide or if you would prefer, speak directly to Louise Jones, Finance Director on (01983) 219142

In the first instance you will need to contact the Local Authority (01983) 821000 to enable a care manager to be appointed to carry out a care needs and a financial eligibility assessment. You may also find it useful to speak with someone at The Link who work on behalf of the Local Authority and can be contacted via the council on (01983 821000)

Independent advice can also be sought from the following groups:

Age UK (01983) 525282 or their website here.

Paying for Care is a not-for-profit company and their website contains a wealth of impartial information on all aspects of long term care funding, from local authority support to other ways to pay.

A guide for care funding can be found on the Paying for Care website here.

The admission of resident's pets is at the discretion of the home’s manager and after due consideration of the possible effect on others.

Island Healthcare Ltd has no restrictions on visiting at any time. However, we would appreciate a telephone call if any visit is proposed late at night.

We always encourage our residents to maintain their links with friends and families wherever possible. This can include support from one of our care team to aid with our wheelchair accessible transport.

At Island Healthcare we have developed the V.I.T.AL. (Valuing Individuals, Inspiring them to keep Treasured memories and Active Lives) for our care services which is followed by all staff within our organisation, across all departments.

V.I.T.AL. starts with an informal chat about what is and has been important to our clients throughout their lives, this information is entered into a Life Book and then incorporated into an individual care plan. Access to activities defined by the V.I.T.AL. Life Book are then encouraged both inside and outside of the home’s environment. There are also group activities on offer ranging from crafts, and cookery through to musical entertainment.

Prior to admission all prospective residents (privately or Local Authority funded) will be assessed by the manager of the home usually more convenient to a resident's home/relatives. Admission will then be dependent on whether that home can appropriately meet the resident's need and room availability.

All of our homes are staffed 24hrs per day, 365 days per year with the appropriate numbers of fully qualified staff.

In all homes, all clients will have the use of a mobile handset for incoming and outgoing calls. Clients are obviously free to bring their own mobile but reception can be intermittent at Northbrooke (Havenstreet) & Westview (Totland). We are working on a new VoIP system to provide every resident access to their own handset and dedicated line.

Internet access is available at all of our sites and the administrator will be able to supply you with the Internet Access code.

To see the CQC report for one of our care homes, navigate to the specific care home web page on this website. There, you will find a link to the CQC report for the home.

Each site has a hairdresser that makes weekly visits and there are also chiropodists that make regular visits. These services are not included in the fees payable and a monthly account will be raised for such services when they arise. Clients are welcome to have their own hairdresser/chiropodist visit them at the home should they prefer. Other services not included in fees payable are: personal newspapers, toiletries, dental services and escorts to medical appointments.